Serving one another: Are shared and self‐leadership the keys to service sustainability?

Service has received increasing attention in the management literature, yet sustainability of service is often overlooked. In this Incubator we examine the potential for client involvement through shared and self‐leadership to foster empathy enhanced service and reduced costs, both of which may support a more sustainable service delivery process. Copyright © 2015 John Wiley & Sons, Ltd.     

对应分析在CFIT事故致因研究中的应用

为揭示可控飞行撞地(CFIT)事故致因规律,根据Reason-SHEL模型得出的10个CFIT事故致因因子,分析从飞行安全基金会数据库中整理出的2006—2011年间40起CFIT事故。在此基础上建立CFIT事故年份-成因列联表,再利用SPSS软件对表格进行对应分析。将事故成因和年份同时反映在二维散点图中,实现数据可视化。最后对图形进行向量、圆心接近点以及区域化等3项分析。根据结果得出,CFIT事故的主成因是人因操作和外界环境;随着年份增加,飞行员状态(药物/疲劳、经验不足)对造成CFIT事故的重要性越来越明显;不同年份有不同的重要致因因子。     

Managers as drivers of CSR in state-owned enterprises

Corporate social responsibility (CSR) is increasingly required not only of private sector companies, but also of state-owned enterprises (SOEs), whose main function is to provide services to society and not principally to obtain financial reward. The important role played by managers in implementing CSR has been demonstrated by prior research. The objective of this paper is to examine how managers of SOEs perceive the concept of CSR, the reasons for their involvement and how it is integrated into everyday business practices. In addition, we examine whether managers' attitudes towards CSR policies are influenced by their personal profiles and by the sector in which the SOEs work. We find that, although these managers are aware of the importance of the CSR principles underlying their activities and understand the meaning, scope and dimensions of CSR, there remains an evident need to enhance the application of CSR policies among the strategies of SOEs. The manager profile and the sector in which the SOEs work both have a strong influence on their behaviour regarding CSR issues.     

A critical and empirical analysis of the national-local ‘gap’ in public responses to large-scale energy infrastructures

A national-local ‘gap’ is often used as the starting point for analyses of public responses to large scale energy infrastructures. We critique three assumptions found in that literature: the public's positive attitudes, without further examining other type of perceptions at a national level; that local perceptions are best examined through a siting rather than place-based approach; that a gap exists between national and local responses, despite a non-correspondence in how these are examined. Survey research conducted at national and local levels about electricity transmission lines in the UK confirm these criticisms. Results do not support a gap between national and local levels; instead, both differences and similarities were found. Results show the value of adopting a place-based approach and the role of surveys to inform policy making are discussed.     

Governing Quasi-Public Network Services for adaptation to climate change

Adaptation takes place in both private and public sectors, or as an interrelation between the two, and often under the realm of public regulation. Thispaper uses the Swedish and the Norwegian electricity grid sector, as providers of a vital public good under strict public regulation, to analyse reforms' effects on adaptive capacity in this area. The paper shows that transformational changes in both sectors during the 1990s shifted both the formal organisational structure (rules and regulations), as well as the organisational culture, in the direction of economic efficiency. These two dimensions individually reduced adaptive capacity to climate change, although differently in the two countries. However, the formal structure and organisational culture also yielded substantial influence on each other. This leads to the conclusion that when designing public regulations and implementing reforms, organisational culture must be considered in the design. Also the paper contests previous findings in the literature by showing that under given conditions there exist some substitution between the two dimensions in influencing adaptive capacity, implying that both dimensions should be included when analysing adaptation since analysing them in isolation is likely to lead to wrong conclusions.     

Seeking,Thinking, Acting: Understanding Suburban Resident Perceptions and Behaviors Related to Stream Quality

Theories in risk, psychology, and communication suggest aiming to inform the public about basic ecological facts may not be enough to influence knowledge of risks or behaviors to mitigate water quality risks. The risk information‐seeking and processing model and the theory of planned behavior suggest several additional variables that are likely to influence risk‐mitigating behaviors. We used data from a survey of watershed residents in Ohio to explore a model of behavioral intentions to positively impact stream health. Residents' informational norms, or the perceived pressure to know about local stream health, strongly predicted their information‐seeking behaviors. Active‐seeking behaviors predicted positive attitudes toward behaviors impacting stream health, which predicted intentions to positively impact stream health. Implications for outreach include couching communication in terms of risk found important to the local community, here wildlife were seen as negatively influenced by water quality, as opposed to plain reports typically provided by utility companies. Increasing social pressure to feel informed by emphasizing the existing knowledge of stream ecology among residents could change the norm for the less informed. A low response rate limits the generalizability of findings here, but leveraging these findings in outreach efforts could prove more successful in engaging the public to improve stream health and support policies to improve stream health.     

The greening of Christianity? A study of environmental attitudes over time

In contradistinction to the ideas of Lynn White and others who have long suggested that the Judeo-Christian tradition fosters a ‘dominion over nature’ ethos, a number of scholars have recently argued that there has been a ‘greening of Christianity’. Largely missing from this debate is strong evidence at the individual level as to whether Christians have in fact adopted deeper environmental concerns over time. This study provides such evidence through an examination of longitudinal data from Gallup’s annual surveys on the environment. The analysis reveals little evidence that Christians have expressed more environmental concern over time. In fact, across many measures, Christians tend to show less concern about the environment. This pattern holds across Catholic, Protestant and other Christian denominations and for differing levels of religiosity. These findings support a conclusion that there has not been a discernible ‘greening of Christianity’ among the American public.     

移动式环保公厕车防震抗风安全性研究

移动式环保公厕车工作地点范围广、环境复杂,且没有地基固定,要求其具有特别高的抗地震能力、抗风载变形能力。利用有限元仿真的方法,研究了移动式环保公厕车在不同地震载荷、风力载荷条件下的变形和应力状况,分析了地震载荷和风力载荷对移动式环保公厕车破坏程度和破坏机理,对比了单一载荷作用与复合载荷作用的区别,从而为移动式环保公厕车使用环境的选择、安全检查的合理安排等提供有力的参考依据。     

突发事件下安全舆情的传播与演变——以江苏响水天嘉宜化工有限公司“3.21”特别重大爆炸事故为例

为明确突发事件安全舆情传播与演变路径，提高企业防控突发事件安全舆情传播风险能力，降低衍生灾害发生概率，在文献分析及事故致因理论基础上，构建突发事件安全舆情传播与演变过程的系统动力学（SD）模型，并运用Vensim软件对以江苏响水天嘉宜化工有限公司“3.21”特别重大爆炸事故为例进行仿真实验，模拟安全舆情传播与演变动态过程。结果表明:突发事件安全舆情传播与演变主要受事件自身、媒体、相关企业监管层、相关企业执行层4个主体的共同影响，其中事件自身因素起效时间最早，相关企业监管层影响作用最大、维持时间最持久，相关企业执行层影响最直接。